Privacy Policy
Beretta Australia Website Privacy Policy
1. Protection of your personal information
Beretta Australia Pty Ltd (ABN 78 090 585 283) (“Beretta Australia”, “we” or “us”) is the operator of this website. Beretta Australia is committed to respecting and protecting the privacy of your personal information. This privacy policy explains how personal information may be collected through the www.berettaaustralia.com.au website and all (mobile) applications which refer to this privacy policy, where the information is held and how it will be handled. This privacy policy also applies to personal information collected by Beretta Australia if you contact customer service in relation to this website.
The terms of this privacy policy are subject to any specific provisions dealing with privacy that may be contained in the terms and conditions for particular offers, products and services made available through this website.
By accessing or using this website, mobile application or other Beretta Australia product or service on any computer, mobile phone, tablet, console or other device, you consent to our Privacy Policy. Beretta Australia may modify this Privacy Policy at any time effective upon its posting. Your continued use of our products and services constitutes your acceptance to this Privacy Policy and any updates.
2. What personal data is collected
All our activities are based on stringent ethical principles and we are committed to providing a good level of protection for the privacy of all visitors to our website and our (mobile) applications. For this reason, the way in which we collect and store information is dependent on how our website and related services are used.
Various technologies may be used on our websites and our (mobile) applications in order to make them more user-friendly, effective and secure. Such technologies may lead to data being collected automatically by us or by third parties on behalf of us. This data does not generally contain personal details about the user. Examples of such technologies are cookies, flash cookies and web analytics.
Besides the data collected by automated means, we also collect personal information which you provide to us. This includes, but is not limited to:
If you make an order, your contact information including your (first and last) name, (billing or delivery) address, email address and your telephone number. We need your email address and telephone number so that we may contact you if we have questions or information for you regarding your order.
Other information required to be able to process your order, such as information concerning the products you have ordered, the billing and delivery address, banking and/or credit card details.
All of this information is characterised by the fact that you have provided this information yourself. We use this information for the purposes described in this privacy policy.
The terms of this privacy policy are subject to any specific provisions dealing with privacy that may be contained in the terms and conditions for particular offers, products and services made available through this website.
By accessing or using this website, mobile application or other Beretta Australia product or service on any computer, mobile phone, tablet, console or other device, you consent to our Privacy Policy. Beretta Australia may modify this Privacy Policy at any time effective upon its posting. Your continued use of our products and services constitutes your acceptance to this Privacy Policy and any updates.
3. How the collected information is used
We will use your personal information for purposes relating to your order; e.g., to notify you regarding the status of your order or delivery. We may use your data for the purpose of the assessment of your creditworthiness, for which we may use third parties. If you have provided us with your personal information in relation to a promotion, event, (mobile) application, etc, we may send you emails or other messages.
If you contact customer service, we may use your personal information (including your contact history) so that customer service is able to process your request and provide you with the best service possible.
If you have given us your personal information during a sale of a product or service, we may inform you about similar products and services. We may also contact you to ask for your feedback after a sale of a product or service. In case of an interrupted sales process we may send you a reminder. You can immediately unsubscribe from these communications at any time by contacting us using the contact details below or (in the case of electronic messages) by clicking on a link in the corresponding email or other message. Your consent to receiving these communications will remain current until you advise us otherwise.
We will not send you any commercial electronic messages such as SMS or email unless this is permitted by the Spam Act. Any commercial electronic message that we send will identify Beretta Australia as the sender and provide an unsubscribe facility.
If you have consented to be contacted we may contact you per regular mail, email, per SMS, per telephone or any other electronic means for marketing, advertising and opinion research purposes. Your consent will remain current until you advise us otherwise. This includes, for example, providing you with information related to Beretta Australia products, special offers, promotions, activities or sporting events. In order to be able to contact you with information which is of special interest for you, your overall interaction with Beretta Australia (such as but not limited to your shopping behaviour in our webshop, your ratings and reviews of products, your newsletter clicks/opening results, your surfing behaviour (web tracking), your participation in promotions or events and your use of (mobile) applications), will be combined analysed and used. Please find at section 5 information on how you can withdraw your consent.
We may also use your personal information for any purposes required or authorised by or under applicable law.
4. Disclosure of information
We may disclose your personal information:
For the purpose for which that personal information was collected; and
For the purposes set out under heading 3 above.
In the case of our contracted service providers, we may disclose personal information to the contracted service provider and the contracted service provider may in turn provide us with personal information collected from you in the course of providing the relevant products or services.
You consent to have your personal data transferred, processed and stored by Beretta Australia and allow us to use and collect your personal information in accordance with this Privacy Policy.
If you contact customer service, we may use your personal information (including your contact history) so that customer service is able to process your request and provide you with the best service possible.
If you have given us your personal information during a sale of a product or service, we may inform you about similar products and services. We may also contact you to ask for your feedback after a sale of a product or service. In case of an interrupted sales process we may send you a reminder. You can immediately unsubscribe from these communications at any time by contacting us using the contact details below or (in the case of electronic messages) by clicking on a link in the corresponding email or other message. Your consent to receiving these communications will remain current until you advise us otherwise.
We will not send you any commercial electronic messages such as SMS or email unless this is permitted by the Spam Act. Any commercial electronic message that we send will identify Beretta Australia as the sender and provide an unsubscribe facility.
If you have consented to be contacted we may contact you per regular mail, email, per SMS, per telephone or any other electronic means for marketing, advertising and opinion research purposes. Your consent will remain current until you advise us otherwise. This includes, for example, providing you with information related to Beretta Australia products, special offers, promotions, activities or sporting events. In order to be able to contact you with information which is of special interest for you, your overall interaction with Beretta Australia (such as but not limited to your shopping behaviour in our webshop, your ratings and reviews of products, your newsletter clicks/opening results, your surfing behaviour (web tracking), your participation in promotions or events and your use of (mobile) applications), will be combined analysed and used. Please find at section 5 information on how you can withdraw your consent.
We may also use your personal information for any purposes required or authorised by or under applicable law.
5. Your rights
If you provide us with personal information via our websites or other channels, this is done on an entirely voluntary basis. If you choose not to provide requested information, various customer benefits may not be available. In certain cases, only those people that have submitted the necessary personal information to us are able to order products, use certain services and in other ways avail themselves of the activities and offers available on our website and (mobile) application. As transparency and fair play are particularly important issues for us, we provide various options, depending on the exact circumstances, in order to help you retain control over your personal information.
5.1 Right to opt-out
Emails that Beretta Australia sends to you that contain for instance a newsletter or marketing content, have the option to terminate the receiving of such emails (unsubscribe) by following the relevant instructions in the respective email. If you want to stop receiving emails from us, you can email info@berettaaustralia.com with your email address, contact name with ‘unsubscribe’ in the subject header.
If you wish to opt-out of receiving promotional information and offers in general, including by regular mail, email, per SMS, by telephone or by any other electronic means, or if you want to withdraw your consent, you may at any time contact us by using the contact details below.
With regard to other types of messages you may receive, such as maintenance announcements or administrational notifications, the receiving of these can only be terminated by deleting your account, as such messages are a mandatory part of user accounts and the related use of our websites and (mobile) applications. You can have your account deleted by sending an email to info@berettaaustralia.com.
5.2 Right to request access and correction
You have the right to request access to the personal information Beretta Australia holds about you. Subject to some exceptions permitted by law, Beretta Australia will generally provide you with such access. You also have the right to request correction of this information.
6. Security of the information and data integrity
We take appropriate technical and organisational measures to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised use, disclosure or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing and misuse.
7. Contact information
If you have any questions about your privacy or our privacy policy you are welcome to contact us. The contact details are:
Beretta Australia Pty Ltd
PO Box 4258
Dandenong South
Victoria
3164
Australia
Email: info@berettaaustralia.com
Call: Customer Service 03 9799 5100
8. Changes to this policy
Beretta Australia has pledged to adhere to applicable privacy law and considers the privacy policy as being binding in nature. We therefore regularly review our privacy policy in order to ensure that it is compliant with applicable law. This privacy policy may be changed from time to time in order to keep pace with new developments and opportunities relating to the Internet and to stay in line with prevailing legislation.
Returns Policy
Beretta Australia Website Returns Policy
This Returns Policy applies to all products purchased online from www.berettaaustralia.com.au.
If you have changed your mind about your purchase, you can return the product(s) in accordance with this Returns Policy. If you believe that a product you have purchased does not meet a statutory condition or warranty under the Australian Consumer Law, you are entitled to a refund, repair or replacement.
How Do I Return A Product For A Refund Or Replacement?
You can create a return by contacting customer service by email at info@berettaaustralia.com or by telephone at 03 9799 5100.
Subject to law, all products must be returned in original condition and packaging accompanied by a proof of purchase to the address below:
Customer Returns
Beretta Australia
PO Box 4258
Dandenong South VIC 3164
Australia
Subject to law, products are returned at your expense and risk. We will send you an email to confirm that we have received your returned product(s). We will then assess the returned product before a return will be accepted, authorised and a refund or replacement issued. Nothing in this Returns Policy limits or negates your statutory consumer rights.
What Is The Returns Period?
CHANGE OF MIND
We accept any returns for change of mind within 30 days from date of delivery. Any returns lodged for change of mind after 30 days will not be accepted. Change of mind returns are only eligible for a refund.
CONSUMER GUARANTEES
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If a product received by you is damaged or faulty, promptly contact us by email at info@berettaaustralia.com or by telephone on 03 9799 5100 to organise for the faulty product to be returned, then return the faulty product with your proof of purchase attached and a written reason detailing the fault or damage and your contact details. Nothing in this Returns Policy reduces or limits your rights under the Australian Consumer Law. Once returned to Beretta Australia, if we reasonably assess that your returned product is in fact faulty/damaged and/or in breach of any statutory or express warranty, we will replace your product with an identical product. If we are unable to replace the product with an identical, you may select another stocked product of the same purchase price, or you can opt for a refund of the purchase price of the faulty product.
Returns will not be accepted by Beretta Australia if the fault or damage to the product has been caused by accident or by misuse by either you or a third party or if the product has been modified or tampered with in any way by you or a third party.
When Will I Receive My Refund Or Replacement?
If your returned product is accepted and authorised by us, any refund or replacement will generally be issued within 21 working days from receipt of the returned product. The replacement product will be sent at no charge and you will receive an email once the replacement product has been dispatched.
Once a refund is authorised, it will be issued to your original method of payment.
For clarity, only the cost of the product(s) returned will be refunded. We will not refund any shipping costs.
General
Nothing in this Returns Policy is intended to exclude, alter, limit or modify any rights you may have under the Australian Consumer Law or any other statutory condition or statutory warranty that may apply.
We reserve the right to amend the Returns Policy from time to time. If we make a change to the Returns Policy, the revised version will be posted on this website.
If you have any further questions regarding the return of your product, please contact customer service at:
Email: info@berettaaustralia.com
Telephone: 03 9799 5100